A full refund is only warranted to unused machines and
merchandise. We reserve the right to deduct our original shipping costs.
We reserve the right to a 5% restocking fee if machines
are returned without a return authorization or have been used.
Please return your product via UPS and insure the
shipment for its full value as you are liable for the shipment.
Securely pack items and seal the package. Attach From/To Labels to the package.
Remove any other shipping labels.
Please retain a copy of the UPS receipt and tracking
number, as this is your prove of shipment if the machine is lost or damaged.
Make sure you retain all original packaging and the
machine is absolutely clean and NO WATER is inside (risk of freezing) before shipping.
You will be charged if you return the machine without all
packaging and parts and are not returned in good condition. (this includes instruction
Please visit our Show Room on
1020 Brevik Place; Unit 2
L4W 4N7 - Canada
east side of Tomken, one Block North
TOLL FREE 1-877-Go-Latte
Please note: We cannot accept collect or postage-due return
shipments, and are not responsible for uninsured packages that are lost in transit. We
strongly suggest that you insure your package.
Upon receipt of your return, we'll promptly process it, and credit your account
or refund you money. SupraMatic Inc. customers are encouraged to return products to us via
UPS. Refunds for credit card or commercial account purchases will be credited to the
original credit account number used at the time of purchase. Refunds of purchases made by
personal or business check or money order will be made by check usually within 14 days
after the return.
Most merchandise may be returned for exchange or refund for a period of 15 days
from the date of our shipment to you. Merchandise must be returned in new and re-salable
condition, in original cartons with original packing, accessories, guarantees and
instructions and must be authorized by SupraMatic Inc. prior to shipment.
Some products sold by SupraMatic Inc. come with a limited warranty provided by a
third-party manufacturer or vendor. All merchandise which does not include a warranty by
the manufacturer, vendor, or SupraMatic Inc. is sold AS IS, without warranty. SupraMatic
Inc. makes no other warranties of any kind, express or implied, including any warranty of
merchantability or fitness for a particular purpose with regard to the merchandise. Products
which have been subject to misuse (including static discharge), neglect, accident or
modification and are not capable of being tested are excluded from any warranty by
SupraMatic Inc.. SupraMatic Inc. shall have no liability to customer or any other
person or entity with respect to any liability, loss or damage arising out of or connected
with the merchandise including, but limited to, any claim for incidental or consequential
damages, regardless of any warranty included with the merchandise. Please refer to the
manufacturer's or vendor's warranty included with the merchandise to determine the
remedies available in the event of a defect in materials or workmanship.
Many specific products offered by SupraMatic Inc. are covered by a
manufacturer's warranty. A copy of a specific warranty, where one is offered by a
warrantor, will be made available for inspection before sale. Call us for more detailed
SupraMatic Inc. cannot be liable for pictorial or typographical inaccuracies. All
product specifications which include dimensions, are subject to change without notice.
Prices shown are cash prices in U.S. dollars and are subject to change without notice.
Shipping and Handling fees also are subject to change without notice. We reserve the right
to limit quantities.
All information provided on this web-site is subject to change without notice.
SupraMatic Inc. has made every effort to make this web-site helpful and accurate. However,
due to the open nature of this web-site, and the potential for errors in the storage and
transmission of digital information, SupraMatic Inc. does not warrant the accuracy of
information obtained from this web-site. All materials posted on this site are "as
is" and without warranties express or implied. SupraMatic Inc. disclaims all
warranties including the implied warranty of merchantability and fitness for a particular
purpose. SupraMatic Inc. does not warrant that functions contained on this site will be
uninterrupted or error-free, that defects will be corrected, or that this site or the
servers are free of viruses or other harmful components. SupraMatic Inc. does not warrant
or represent the use of the materials on this site in terms of their correctness,
accuracy, reliability, or otherwise.
This web-site contains SupraMatic Inc. and third-party trademarks and service
marks. All marks are the property of their respective companies. All rights in the
intellectual property contained in this web-site including copyright, trademarks, trade
secrets and patent rights are reserved. Access to this web-site does not constitute a
right to copy or use any of the intellectual property of SupraMatic Inc. or its suppliers.